Inside the mind of a Community Manager

Just what's going on inside the complex mind of that multi-skilled creature called Online Community Manager? No one knew for sure until this pictorial gem from GetSatisfaction.com came along!

Double-click on info-graphic to enlarge and read.

Online Community or Social Media management is a full on role and calls for more than one skillset - often all at once. The above rings true and connects with a great piece I read in the Harvard Business Review titled "Why you need a New-Media Ringmaster" by Patrick Spenner.

The above info-graphic also resonates with a piece I wrote for AdMedia Jan 2011 titled... Holistic is the new black!